The Hosteller Head Office
Company name: The Hosteller Hospitality Pvt. Ltd.
Office Address: 123/1 Saidulajab, Mehrauli-Badarpur Road, Saket, New Delhi-110030.
Registered Address: Sirohi, Rajasthan.
Telephone number: +91 9810187717
USE OF YOUR INFORMATION
We collect your information for the safety of our guests and to understand who we are accommodating at our properties for the safety of our staff. In addition, website user and guest data are collected for statistical purposes.
We also collect our guests’ nationality, date of birth, gender, for statistical analysis purposes.
When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytics use.
For reservations, we send guests confirmation emails and will, therefore, require your email address. The Hosteller operates an opt-in email policy – you will be asked to give us consent if you would like to receive The Hosteller newsletters via email.
Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.
In order for us to confirm a reservation for you, we do require some information. This will usually consist of:
- Your name
- Telephone or mobile number – in case of an emergency
- Date of Birth
- Identification data i.e. Passport, Driving License details
- Credit card details, including the three-digit code that appears on the back of your credit card
- Date of arrival and departure
- Email address
Upon arrival we will require the same information from your fellow travellers. Please ensure they are all aware of this to ensure a quick and efficient check-in.
CREDIT CARD DATA
In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16 digit debit/credit card number, name on the card, card type (we accept VISA, Mastercard or Maestro), three-digit security code and the expiry date.
Your debit/credit card details are only used to secure your booking and The Hosteller will only debit the account if you do not follow our cancellation procedure. Reservations that are cancelled at least 24 hours prior to arrival are not charged for, whereas no-shows or failing to cancel in excess of 24 hours will incur a charge for the first night.
GUEST PERSONAL DATA
The Hosteller respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party unless in the case of an emergency and/or it is seen as part of our duty of care.
KEEPING OUR DATA UP-TO-DATE
As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It is your duty to inform us if any of your personal information which we hold about you needs to be updated. We may contact you at any time if you have booked accommodation with us and we suspect we hold false information about you.
Usually, cookies contain two pieces of information: a site name and unique user ID. Cookies cannot be used alone to identify you, although they may be used to identify your IP address. Cookies help us and/or third party websites recognize your device the next time you visit and may remember details such as your username and preferences, analyse how the website is performing, or allow us to recommend content we believe is relevant to you.
Generally, cookies used on this website may perform the following functions:
Essential: These temporary cookies only remain in the cookies folder of your browser until you leave our website.
Performance: These cookies are stored on your computer – they contain no personal information and are used to improve performance and assist in navigation. They remain in the cookies folder of your browser for longer than “Essential” cookies (dependent on your browser settings).
We use or allow third parties to serve cookies that fall into the categories above. We use Google Analytics to help us monitor our website traffic, and cookies may also be served via The Hosteller.com or any of our subsidiary domains, online surveys, and online publications.
We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our Terms and Conditions and Copyright Policy as stated in our Terms and Conditions.
We have links to social networking websites (for example but not limited to: Facebook, Twitter, LinkedIn) from The Hosteller. These websites may place cookies on your computer. We do not control how they use their cookies. We suggest you check their website to see how they are using cookies.
For more information about cookies, visit www.aboutcookies.org which includes useful information on cookies and how to block cookies using different types of browser. Please note that by blocking or deleting cookies, you may not be able to take full advantage of our websites.
GOOGLE ANALYTICS & DEMOGRAPHIC DATA
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com. The tracking cookie also allows us to access aggregates demographic and audience data from online behavioral advertising services. This information is only available to us at a group level, with no personal or identifiable information contained within it. It is used only for us to evaluate the effectiveness of the website and see how different groups of users use and respond to the site, and in no way allow us to track people individually. You may opt out of this tracking by disabling cookies within your browser.
The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorised traffic to our website.
THIRD PARTY WEBSITES
PHOTOGRAPHY & FILM
No permission is needed to take photos or film at our properties. However, we do ask if photographing or filming other guests not part of your group that you seek permission from them first. Verbal consent is solicited as a goodwill gesture.
On occasions, we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.
DISCLOSING YOUR INFORMATION TO THIRD PARTIES
Other than the for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).